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Customer Care Assistant_Temporary Cover

MB92 Barcelona
Customer Care
Temporary

Start date

July 2025

Reporting to

Customer Care Manager / Marketing & Communications Director

Description of responsibilities

  • Attentive support and customer relation management (captains, crew, managers) present in the shipyard.
  • Management of customer needs through services offered (from booking to final invoicing):
    • Checking the quality standards of the services offered.
    • Selection of accommodation and booking management.
    • Selection of rental of all types of vehicles and management of bookings.
    • Invoice management of all services contracted by the department.
  • Completion of administrative and reporting tasks for the department.
  • Management of medical assistance.
  • Management of health, beauty and wellness services
    • Management of training courses for crew members.
    • Information and management of bookings for sporting, cultural and leisure events in the city and beyond

Skills

  • Excellent personal relations
  • Attentive listener
  • Committed to exceptional customer service
  • Diplomacy
  • Planning and organisational skills
  • Excellent oral and written communication skills
  • Team player

Training required

  • Degree in public relations, protocol, event organisation, tourism and/or communication and marketing
  • Professional level of spoken and written English and Spanish

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