CUSTOMER CARE ASSISTANT/SPECIALIST

MB92 La Ciotat
Customer Care
Permanent

Start date

Reporting to

Customer Care Manager

 

Type of job: Permanent contract

Weekly duration: 38 h from Monday to Friday

Status: Employee

Remuneration: gross salary according to experience + TR + Profit sharing + Benefits

Experience: minimum 1 year

Sector of activity: Ship repair – CC = Nautical Industries and Services

JOB DESCRIPTION

He/she assists and supports the crew members present in the shipyard during their stay, in their yachting project (accommodation, rental cars, medical appointments…) and personal needs.

He/she welcomes and connects them to the city of La Ciotat and surrounding area.

He/she organises and participates in activities and events organised for them on-site or outside, to create and strengthen good relations.

He/she registers all activities in the CRM.

He/she manages spaces dedicated to crew (Crew Lounge, Gym, Customer Care Office…)

PROFILE

Languages: bilingual English and French, and another language would be appreciated

IT: very good knowledge of the Office Pack

Experience: minimum 1 year in a similar position, experience of working in customer support activities, public relations, events or hospitality…

Education: Baccalaureate level or confirmed experience in hospitality, tourism or hotel industry

Good knowledge and understanding of client needs

Proactivity and ability to adapt to customer requests

Excellent interpersonal skills and ability to work in a team

Excellent presentation and discretion are essential

Available to occasionally work on weekday evenings and weekends for events

Apply for this vacancy