Working at MB92
Be part of the MB92 family and enjoy all the
benefits of working with the very best in the industry.
CUSTOMER CARE ASSISTANT
MB92 La Ciotat
Customer Care
Temporary
Start date
As soon as possible
Reporting to
Customer Care Manager
- Type of job: 6-month fixed term contract with possibility to become a permanent position
- Weekly duration: 38 h from Monday to Friday
- Status: Employee
- Remuneration: gross salary according to experience + TR + Profit sharing + Benefits
- Experience: minimum 1 year
- Sector of activity: Ship repair – CC = Nautical Industries and Services
JOB DESCRIPTION
- He/she assists and supports the crew members present in the shipyard during their stay, in their yachting project (accommodation, rental cars, medical appointments…) and personal needs.
- He/she welcomes and connects them to the city of La Ciotat and surrounding area.
- He/she organises and participates in activities and events organised for them on-site or outside, to create and strengthen good relations.
- He/she registers all activities in the CRM.
- He/she manages spaces dedicated to crew (Crew Lounge, Gym, Customer Care Office…)
PROFILE
- Languages: bilingual English and French, and another language would be appreciated
- IT: very good knowledge of the Office Pack
- Experience: minimum 1 year in a similar position, experience of working in customer support activities, public relations, events or hospitality…
- Education: Bachelor level or confirmed experience in hospitality, tourism or hotel industry
- Good knowledge and understanding of client needs
- Proactivity and ability to adapt to customer requests
- Excellent interpersonal skills and ability to work in a team
- Excellent presentation and discretion are essential
