CUSTOMER CARE ASSISTANT

MB92 La Ciotat
Customer Care
Temporary

Start date

As soon as possible

Reporting to

Customer Care Manager

 

  • Type of job: 6-month fixed term contract with possibility to become a permanent position
  • Weekly duration: 38 h from Monday to Friday
  • Status: Employee
  • Remuneration: gross salary according to experience + TR + Profit sharing + Benefits
  • Experience: minimum 1 year
  • Sector of activity: Ship repair – CC = Nautical Industries and Services

JOB DESCRIPTION

  • He/she assists and supports the crew members present in the shipyard during their stay, in their yachting project (accommodation, rental cars, medical appointments…) and personal needs.
  • He/she welcomes and connects them to the city of La Ciotat and surrounding area.
  • He/she organises and participates in activities and events organised for them on-site or outside, to create and strengthen good relations.
  • He/she registers all activities in the CRM.
  • He/she manages spaces dedicated to crew (Crew Lounge, Gym, Customer Care Office…)

PROFILE

  • Languages: bilingual English and French, and another language would be appreciated
  • IT: very good knowledge of the Office Pack
  • Experience: minimum 1 year in a similar position, experience of working in customer support activities, public relations, events or hospitality…
  • Education: Bachelor level or confirmed experience in hospitality, tourism or hotel industry
  • Good knowledge and understanding of client needs
  • Proactivity and ability to adapt to customer requests
  • Excellent interpersonal skills and ability to work in a team
  • Excellent presentation and discretion are essential

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