Customer Care Specialist

31 October 2025

MB92 Barcelona | Customer Care | Permanent

Start date

ASAP

Reporting to

Customer Care Manager

Responsibilities

Provide support and public relations to clients (captains, crew members, managers) present at the shipyard.
Manage client needs through the services offered (from booking to final invoicing), including:
- Ensuring quality standards of the services provided.
- Selecting accommodations and managing reservations.
- Selecting and booking all types of vehicle rentals.
- Coordinating medical assistance.
- Managing health, beauty, and wellness services.
- Organizing training courses for crew members.
Handling invoicing for all services contracted by the department.
Preparing reports.
Providing information and managing bookings for sports, cultural, and leisure events both in and outside the city.
Organizing, assisting, and attending regular group events and activities for all clients.
Planning and coordinating crew events:
- Defining the customer experience.
- Selecting, hiring, and managing necessary suppliers for events: catering, equipment rental, decoration, transportation, etc.

Required Skills

Excellent interpersonal skills.
Strong listening and customer service abilities.
Diplomacy.
Planning and organizational skills.
Outstanding verbal and written communication.
Teamwork.
Proficiency in CRM systems (Salesforce), Outlook, Word, and Excel.

Required Education

Degree in Public Relations, Protocol, Event Management, Tourism, and/or Communication and Marketing.
Professional proficiency in English and Spanish, both spoken and written.

Experience

Minimum of two years in similar customer service roles.
Experience in the yachting industry is highly valued.

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