Customer Care Specialist

MB92 Barcelona
Customer Care
Stage

Start date

ASAP

Reporting to

Customer Care Manager / Communications & Marketing Director

Description of responsibilities

  • Attentive support and customer relation management (captains, crew, managers) present in the shipyard
  • Management of customer needs through services offered (from booking to final invoicing):
    • Checking the quality standards of the services offered
    • Selection of accommodation and booking management
    • Selection of rental of all types of vehicles and management of bookings
    • Invoice management of all services contracted by the department
  • Completion of administrative and reporting tasks for the department
  • Management of medical assistance
  • Management of health, beauty and wellness services
    • Management of training courses for crew members
    • Information and management of bookings for sporting, cultural and leisure events in the city and beyond
  • Organisation, attendance and presence at regular group events and activities for all clients
  • Planning and coordination of organisation events including venue selection, supplier management, logistics and event evaluation:
    • Management and budgetary control of each project, invoices and payments
    • Selection, contracting and management of the necessary suppliers for events; catering, equipment rental, decoration, transport, etc

Skills

  • Excellent personal relations
  • Attentive listener
  • Committed to exceptional customer service
  • Diplomacy
  • Planning and organisational skills
  • Oral and written communication
  • Team player

Training required

  • Area tourism and/or communication and marketing
  • Degree in public relations, protocol, event organisation, tourism
  • High level of spoken and written English and Spanish

Experience

  • At least 2 years of experience in a similar position, demonstrating a good command of personal relations and event organisation

Apply for this vacancy